The EU Commission announced that after the dialogue between member state consumer institutions and WhatsApp, the application agreed to better inform users and respect users’ preferences regarding contract updates.
Pointing out that WhatsApp will make it easier for users to refuse updates if they do not accept them, the company will also clearly inform users in case of an update refusal that access to the service will end.
In the statement, it was noted that WhatsApp will not share users’ personal data with other Meta companies or third parties, including Facebook, for advertising or other purposes.
About the process
The EU Commission and consumer protection authorities of EU countries sent a warning letter to WhatsApp last year about the use of users’ personal data.
The EU had requested that WhatsApp’s changes be guaranteed to comply with the Union’s consumer protection law.
Many articles in the contract caused reactions. The first of these was the obligation of users to share their personal data with Facebook. It was stated that the contract, which the WhatsApp application “forces to accept” its users, is not valid in Europe. The application offered a different service contract for its users in EU countries.